Guarantee and Returns
Satisfaction Guaranteed.
Store Purchases
If you purchased our products at a store and you are not satisfied, please return your purchase directly to the store. We regret we cannot process refunds for products purchased at a store.
HolyCrap.ca online purchases
If you purchased our products through our website and you don’t like our product for any reason, ship any unopened bags to us within 30 days from the shipping date and we’ll refund your money. Customers are responsible for the return shipping costs.
Order cancellations are valid for 24 hours from time of order. Please contact our Customer Service at 604-886-8860 Monday to Friday, 9am to 4pm PST or email orders@holycrap.ca with your questions or concerns.
Privacy Policy
Personal Information Protection Policy
HapiFoods Group Inc.
www.holycrap.ca
At HapiFoods Group Inc., we are committed to providing our subscribers and/or customers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our subscribers and customers, protecting their personal information is one of our highest priorities.
What’s our policy?
HapiFoods Group Inc. is committed to protecting the privacy of its website visitors, email newsletter subscribers, affiliates and customers and we have taken strong measures to ensure that the information we gather from you will be secure and confidential.
How do we protect your information?
We make sure that every online communication meets our high standards of privacy and security. In the case of email subscribers and affiliates we do this by using trusted providers that adhere to the same privacy policies we do. In the case of customers purchasing our products through our website we do this by using a trusted transaction provider that adheres to the same privacy policies we do.
Will HapiFoods Group Inc. share any of my personal information?
Absolutely NOT! That’s why it’s personal. HapiFood Groups Inc. will not trade, sell or rent your personal information (such as name, email, address, phone number, or company name) to third parties. And, we also protect your privacy by limiting access to and use of customer data. While we may provide our website statistics to outside companies, including sales and related website information, it will not include any personally identifying information.
Will HapiFoods Group Inc. change its privacy policy?
When you use the HapiFoods Group Inc. web site you consent to the collection and use of your information by HapiFoods Group Inc. for the reasons we stated, for example we need your email address to send you our newsletter, we need your contact information for our affiliate program and we need your contact information to fulfill your order. If we alter our privacy policy in any way we will post those changes here so you can be aware of anything that may affect you in the way we disclose information.
Any more questions?
HapiFoods Group Inc. takes the issue of protecting your privacy seriously. If you have any concerns, questions, or just want to tell us what you think, feel free to contact us.
Contact information for HapiFoods Group Inc.’s Privacy Officer:
Brian Mullins
customerservice@holycrap.ca
604-886-8860
Unit 12, 1161 Highway 101
Gibsons, BC
Canada V0N 1V4
Your Security
Shop with Confidence at holycrap.ca
At HapiFoods Group Inc, we understand your concerns about online security. That’s one of the reasons we maintain rigorous standards to ensure your personal information is safe when you shop at holycrap.ca.
What We Do to Protect Your Information
We use encryption technology to ensure the secure transmission of any personal information you provide while using holycrap.ca. All transactions at our site are conducted using 128-bit Secure Sockets Layer (SSL) encryption. You can easily determine when you’re sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from “http” to “https” when you are transmitting information protected by SSL encryption. The “s” in “https” stands for “secure.”
What You Can Do
Popular Web browsers (such as Internet Explorer, Firefox, AOL Explorer and Safari) support SSL technology. To ensure you’re getting the best protection available, we recommend using the latest version of your browser software and downloading security updates as they become available.
Following are a few more suggestions for maintaining the security of your computer and the information you provide online.
• Install software only if you are certain it is from a trusted source.
• Use public computers only if they are maintained by a trusted source, and always be sure to log out of any accounts and shut down the web browser before leaving the computer.
• If you are presented with a link to holycrap.ca in email or on another site, and are unsure whether it is valid, do not click the link. Instead, type www.holycrap.ca in your browser’s address field to access our site directly.
Note: Email is not a secure form of communication. Please do not send us your credit card number or other personal information via email.
Links to Other Sites
We provide links on our web site to other sites to enhance and inform our web site visitors. These sites operate independently of holycrap.ca and have established their own security and privacy policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.