The world’s most amazing
breakfast cereal

Customer Service and Privacy Policy

Exchanges and Returns

Privacy Policy

Exchanges and Returns

Satisfaction Guaranteed.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and unopened and in the same condition that you received it. It must also be in the original packaging. We cannot accept opened packages for refund.

Retail Store Purchases
If you purchased our products at a retail store and you are not satisfied, please return your purchase directly to the retail store, along with your proof of purchase. We regret that we cannot accept any returns or exchanges from customers that purchased our product at a retail store.

Holy Crap online purchases via holycrap.ca or holycrap.com

If you purchased our products through our websites and you don’t like our product for any reason, ship any unopened bags to us within 30 days from the shipping date and we’ll refund your money. Customers are responsible for the return shipping costs.

Order cancellations are valid for 24 hours from time of order. Please contact Customer Service at 604-886-8860 Monday to Friday, 9am to 4pm PST or email [email protected] with your questions or concerns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you when your refund is processed. If there is a dispute, you will be contacted immediately.

Late or missing refunds (if applicable)
Refunds may not show up on your account for 3 business days. If you have not received your refund after this time, first double check your bank account and credit card account.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Box 934, Sechelt, BC, CANADA, V0N 3A0

Note: the above address is for returns from all countries.

Gifts
Proof of purchase is necessary for all refunds. All online purchases will be refunded through the payment method used to pay for the original purchase.

Shipping
To return your product, you should mail your product to:

Box 934, Sechelt, BC, CANADA, V0N 3A0

Note: the above address is for returns from all countries.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

Personal Information Protection Policy

HapiFoods Group Inc.
www.holycrap.ca and www.holycrap.com

At HapiFoods Group Inc., we are committed to providing our subscribers and/or customers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our subscribers and customers, protecting their personal information is one of our highest priorities.

What’s our policy?
HapiFoods Group Inc. is committed to protecting the privacy of its website visitors, email newsletter subscribers, affiliates and customers and we have taken strong measures to ensure that the information we gather from you will be secure and confidential.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address in order to fulfill your order.
When you browse our website and store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This information helps us improve our website.
Email marketing: With your permission, you may opt-in to our email newsletter that we will use to send you emails about our company, products, recipes and other updates. You can opt-out at any time.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at:
HapiFoods Group Inc.
Box 934, Sechelt, BC, CANADA, V0N 3A0

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES in SHOPIFY

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

HapiFoods Group Inc. takes the issue of protecting your privacy seriously. If you have any concerns, questions, or just want to tell us what you think, feel free to contact us.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at
HapiFoods Group Inc.
Brian Mullins
T. 604-886-8860
Toll Free. 1-855-588-8860
Unit 12, 1161 Highway 101
Gibsons, BC
Canada V0N 1V4

Made-in-paradise